At LOOP Tecnologia LTDA ("LOOP Tecnologia", "we, us") we consider the privacy and the security of personal data to be extremely important.
This Privacy Policy explains clearly and transparently what personal data we collect, how we process it, the purposes for which we use it, and how users can exercise their rights, including requesting deletion of their data.
We process personal data for (1) our own purposes and (2) under instructions of our customers who use WhatsPro service ("Service"), upload and keep certain information in it in accordance with the applicable data protection laws and regulations. In the second case, we strictly adhere to customers' instructions and do not use data for any other purposes than providing the Service (see details in Data Processing Addendum).
In this Privacy Policy, we describe how we process the personal data of the following data subjects for our own purposes:
It covers information collected in the Service, on our website www.whatspro.me, or other websites administered by LOOP Tecnologia LTDA where Privacy Policy is placed (the "Site"), in our Mobile apps and in other sources.
If you have any questions or suggestions concerning our privacy practices, please email us at [email protected]. Please also send us an email, if you would like to request data access or deletion, or to exercise other rights as a data subject.
Personal data: any information relating to an identified or identifiable natural person, that is, a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person.
Processing of personal data: any operation or any set of operations relating to personal data, whatever the process used, and in particular the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.
Cookie: a cookie is a piece of information placed on the hard drive of Internet users by the server of the site they visit. It contains several pieces of data: the name of the server which installed it, an identifier in the form of a unique number, and possibly an expiry date.
The data controller for the processing of the personal data referred to herein is LOOP Tecnologia LTDA, CNPJ 50.456.744/0001-93, located at Avenida Paulista, 1106, Sala 01 Andar 16 - Bela Vista, São Paulo - SP, 01.310-914, a company registered in Brazil.
LOOP Tecnologia LTDA has appointed a Data Protection Officer who can be contacted at the following address: [email protected].
What personal data we collect depends largely on the interaction that takes place between you and WhatsPro, most of which can be categorized under the following:
When you use WhatsPro Service, we store all the content you provide, including information related to you as a customer or an end user of the Service. We gather this information from you directly when you enter it, or from integrations that you linked to the Service (Facebook, Instagram, etc.). When you ask us to sign DPA or other documents, we also receive data about you and your representatives.
When we receive emails or messages from you in the chat, we can store the content of such emails, attachments as well as your contact details.
When you complete forms on the Site (contact us, subscription, demo request, event registration, etc.) we collect your contact details and information you complete in the form.
When you use the Site, we collect certain information, as described in more detail below that may, alone or in combination with other information, constitute personal data (e.g. cookie files).
We collect and process the following personal data:
To create or update your account and provide the Service we collect from you and third-party integrations (e.g. Facebook, Instagram) information about you, as a customer or end-user of the Service. This includes id, name, email, status, linked pages and accounts, products in use, location, gender, etc.
To process your payments for the Service subscription, we need your credit card details (last four digits of the card number), account details and payment information.
We receive information about our customers and potential customers for cooperation and communication purposes. This includes full name, title, company, email or other contact details as may be necessary.
We receive and process your messages, support requests, emails and information you share with us via online forms or social media accounts. This includes the content of such communications as well as your contact details if any.
When you interact with the Service, metadata and log files are collected automatically. Log data may include the Internet Protocol (IP) address, your browser type and settings, the date and time you used the Service, information about browser configuration plugins, language preferences, the pages or features which you browsed, time spent on those pages or features, the frequency of pages and functions use, the links clicked on or used.
We collect and process your personal data for the following purposes:
We do not sell your data to third parties for commercial or advertising purposes. We share your data as described in this Privacy Policy or upon obtaining your consent for such data sharing.
We disclose personal data to third parties under the following circumstances:
You, including any data subject that has its personal data processed by WhatsPro in its capacity of data controller, may have the following rights depending on the applicable legislation in your jurisdiction:
You may submit your request via email to [email protected]. We will respond to all requests in accordance with applicable data protection laws.
We will retain and process personal data until you terminate the Agreement with us as set forth under the Terms of Service or based on your explicit request.
If you are located in Brazil, we also have to store access logs for a 6-month period to meet the requirements provided by the Brazilian Internet Act (Law 12,965 of April 23, 2014).
WhatsPro implements preventive controls for data transfer, including standard contractual clauses, specific contractual clauses and global corporate standards. Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, including in the U.S.
WhatsPro does not intentionally collect personal data from children under 16 years of age. However, we cannot control the personal data that our customers collect. If a customer chooses to enter personal data of children under 16 years of age in the Services, that customer does so under their own privacy practices, not ours.
WhatsPro is not responsible for a customer's failure to comply with any law designed to protect children or any other law governing the customer's use of our Services. Please contact the customer directly if you have questions about their privacy practices.
As part of our commitment to your privacy, we encourage you to contact us at [email protected] if you believe we may have collected any online information from a child under 16 years of age, or if you are aware of any unauthorized submission of information to us. WhatsPro reserves the right to delete any information from our systems if we discover it was collected inappropriately.
If you are located or serve customers in the EEA, United Kingdom, Switzerland or Brazil, you must not use the Service for automated individual decision-making, including profiling, that produces legal effects on individuals, or significantly affects them.
WhatsPro has taken all necessary precautions to preserve the security of personal data and, in particular, to prevent it from being accessed by unauthorized third parties, distorted, or damaged.
These measures include the following:
In addition, access to processing data on behalf of WhatsPro by the receiving third-party services requires authentication of the persons accessing the data, by means of an individual access code and password, that is sufficiently robust and regularly renewed.
Data transmitted over unsecured communication channels is subject to technical measures designed to make such data incomprehensible to any unauthorised person.
If you have any questions about the security of your personal data, you may contact us by email [email protected].
WhatsPro's platform complies with the Google API Services User Data Policy, including the Limited Use requirements. Any use and transfer of information received from Google APIs from WhatsPro's platform to any other applications will require adherence to the Google API Services User Data Policy, including the Limited Use requirements.
Notwithstanding anything else in the present Privacy Policy, if the User provides WhatsPro access to their Gmail user data, WhatsPro shall:
If you are a person located in Brazil, the EEA or the UK, our legal basis for collecting and using the personal data described above will depend on the purpose of processing and personal data concerned:
WhatsPro processes personal data strictly in compliance with:
We process personal data only as clearly described in this Privacy Policy and in accordance with all applicable laws and regulations, our Terms of Service, and all other applicable policies.
If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding how we disclosed your personal data to third parties for such parties' direct marketing purposes during the preceding calendar year.
In the event of a dispute, Users may file a complaint with the relevant data protection authority in their jurisdiction. For users in the European Union, complaints can be filed with the appropriate supervisory authority. For users in Brazil, complaints can be filed with the National Data Protection Authority (ANPD).
Users may also access detailed information about the use of their personal data, in particular concerning the purposes of the processing, the legal bases enabling WhatsPro to process the data, its storage period, its recipients, and, where applicable, its transfer to a country outside the European Union as well as the related compliance guarantees put in place for such transfers. To do so, the User can send their request by email to [email protected].
We may need to change this Privacy Policy from time to time to reflect legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you before its entry into force, consistent with the significance of the changes we make.
If you require any more information or have any questions about our privacy policy, please feel free to contact us reaching out to us, by email at [email protected]